A month before LMC’s new community, The Morris, opened along Music Row in Nashville, Tenn., Jules Trueba was already in the building. His ambition was to create a premier concierge program from the ground up.
Two years later, he’s continuing to thrive in his role and even has earned the moniker of “The Bowtie Guy.” He’s still discovering new and better ways to serve residents and guests, which he labels the most rewarding aspect of his role. His goal: Never stop learning.
His time at The Morris has been internally gratifying and has pushed the barriers of what he believed he was capable of. He recently took the time to take part in this Q & A:
What is your official title and job description?
I’m the lead Concierge at The Morris, a music-inspired apartment community in Nashville. My duties consist of finding any and every way to provide the best customer service to everyone who visits or lives at The Morris.
What is your favorite part of the job you do?
My favorite part of the job is people. Every day I learn how to help create a better resident and visitor experience in a more harmonious way.
What has been your most exciting moment in property management?
I would say my biggest ‘wow’ moment was when I got the Concierge position at The Morris. I was well established in another community and looking to make a change. The Morris was my dream job, and I thought I was going to have to transfer elsewhere. But instead I got the best news and here I am today!
What’s your favorite LMC Core Value?
Make it your own. I get to come to work and look the way I want to and approach everything with my own style. There’s no place in this industry willing to give us this much freedom.
If you could have a superpower, what would it be and why?
Super speed, so I could help everyone around me and have time to do so without hesitation. I constantly find myself doing so many things at once that I often wonder what it would be like to have the ability to make time and accomplish everything I want to in a single day. Plus it would make traveling a lot easier!
Give us your best tip for great customer service.
Listen closely to how someone speaks and make the effort to respond not just to what they are saying, but also to how they are saying it. Having clear and perfect phrasing coupled with a great attitude does not always feel real to customers. Finding a mutual way of speaking will not only help put the customer at ease, it will also make everything feel genuine.
LMC is a very special place to work, largely because of the special people who work here. Our company culture is infused with spirit, enthusiasm, passion, and vitality. Thank you for being an amazing example of that, Jules!
Above all else, we are committed to quality, communication, and integrity. This applies to the communities we build and lease, and to the relationships we have with our residents and each other. Are you looking for amazing opportunities for career growth at one of America’s leading apartment developers? We are always growing and looking to add amazing people to our LMC teams! Find your opportunity here: https://livelmc.com/your-opportunity/