(Charlotte, NC)

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Summary of Position

The Operations Project Manager is responsible for the execution of LMC software initiatives, which includes support for all LMC software and working with third party application vendors. Configure, troubleshoot, update, test, and enhance the software tools necessary to effectively support the operations of the company. Also provide ongoing software enhancements, upgrades, and support for internal system users.

Principal Duties and Responsibilities

  • • Identify specific system and process needs, develop project plans for implementations, upgrades, and ongoing maintenance and enhancements.
  • • Lead the project team to ensure delivery of end result is on time, on budget, and meets the internal users’ needs.
  • Plan, organize, and assist with assigned operations programs.
  • Evaluate and monitor the development, effectiveness, and consistency of those programs.
  • Provide continuous support of our software systems and operations programs.
  • Ensure consistent compliance with operational standards.
  • Work with external vendors and business partners to identify resolve integration issues.
  • Review and collaborate on user documentation, policies, procedures and training materials related to systems processes.
  • Track common user errors to identify additional training needs.
  • Complete system audits.
  • Represents the company in a professional manner both internally and externally.
  • Complete special projects as requested.

Education and Experience Requirements

  • 2-3 years of practical professional experience in project management.
  • Demonstrated proficiency with technology and computer hardware, software, and systems
  • Must have excellent verbal and written communication, presentation, and people skills, providing support to varying levels of knowledge.
  • Able to grasp new concepts and ideas quickly and adapt processes and techniques to meet business needs.
  • Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems.
  • Able to grasp new concepts and ideas quickly and adapt processes and techniques to meet business needs.
  • Strong organizational, planning, time management and project management skills with the ability to manage multiple projects and tasks in a fast-paced and changing environment
  • Able to work independently and to collaborate with team members to meet and exceed goals
  • Proven record of providing strong customer service

Physical Requirements

This is a position which requires the Director of Network Services to frequently walk, stand, and climb stairs in/around construction sites, apartment homes, models and properties. Must also have the ability to operate computer equipment, operate an automobile, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. Position may require the ability to work in excess of eight (8) hours per day.

Additional Requirements

  • Ability and willingness to work evenings, weekends, and holidays.
  • Arrive to work on time.
  • Follow directions from a supervisor.
  • Interact well with co-workers.
  • Understand and follow posted work rules and procedures.
  • Accept constructive criticism

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